Wednesday, May 06, 2009

Comparing return policy of online jewelry stores

Online store name

Return Policy time frame and condition Exceptions

Anytime no time frame None in jewelry or loose stones

30 days
  • Damaged goods will not be returned
  • Return only in original packaging
  • Altered or re-sized by 3rd party goods
  • Engraved goods other than wedding rings
Ice Within 30 days : no questions asked full refund for products returned in original state that they were received
Defective merchandise can be sent for replacement/ repair within 90 days free of charge

  • Products which have been modified by another 3rd party jeweler or abused will not be accepted for exchange or refunds.
  • After 90 day warranty period repairs are conducted after a basic charge.
  • Additional shipping and handling charges for repair or replacement
Amazon 30 days for new, unopened items sold by collection or target products bought from amazon
  • Products with a value of $75 or more must be returned using a trackable shipping method and items above $500 must also be insured.
  • Resized, damaged, or otherwise altered is not accepted
  • Jewelry must be returned in new, unworn condition, and undergoes quality checks before return is accepted
  • All certificates of authenticity, grading, and appraisal must be returned with your merchandise. A 15% restocking fee will be applied to any items missing their original documentation.
  • Products bought from Amazon merchants will have a link on the purchase history giving you an option for your return and the return policy varies for each seller.
Zales 30 days
  • If for any reason you are dissatisfied with your purchase, you may return it within 30 days (of the date your order was shipped from our distribution center) for a full refund of the purchase price
  • You will lose the shipping & handling, unless you have received a damaged or incorrect item.
  • Exchanges must be made within 90 days
Kay 60 days return to or Kay Jewelers

90 days exchange to Kay jewelers

  • Exchanges are not accepted at
  • purchases shipped to a store may only be returned to any Kay Jewelers store location
  • Your packing slip must accompany your return
  • All returns are subject to inspection by our Quality Assurance team before a refund is processed
Sams Club Anytime for full refund with receipt
  • None in jewelry with the receipt
  • Anytime for last selling price with a shopping card but no receipt
Walmart 90 Days within receiving product
  • All jewelry may be returned to a Wal-Mart store with a receipt
  • Instore exchange is applicable only for an alternate available in the store
  • Depending on the reason for return, jewlery above 300$ may be subject to return shipping cost
  • For returns or exchanges on all other jewelry purchases: You can either mail the item back using the carrier of your choice or bring it to a Wal-Mart store. Depending on the reason for the return, you may be responsible for paying the return shipping charge.
Target 90 days for new, unused, original packaged products
  • Items that have been replaced because they are damaged, defective or incorrect must be returned to a
  • Returns Center, and cannot be returned to a Target store
Nordstrom Anytime no conditions
  • Fine jewelry can be returned to selected Nordstrom stores that have a fine jewelry department
  • Packing slip and the credit card used while placing the order will be required for the return
  • This return policy is not applicable in Canada
Mondera 30 days from the date of shipment
  • Refund is subject to inspection by mondera lab to verify condition of item on receipt
  • All original Mondera paperwork must be included with the item in order for refunds to be processed.
  • Shipping and handling is NOT refunded
  • For a defective order shipping upto $15 may be refunded
  • Return Authorization Number is required for all returns
  • Badly-packaged or uninsured return packages will not be accepted
  • worn, resized, engraved, damaged, or altered in any way will not be accepted for refund or exchange.
  • Personalized items are non refundable
  • Certified diamonds must accompany original certificates without which a payment of 200$ is charged.
Tiffany 30 Days if returned in a saleable condition accompanied by a sales receipt
  • Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days
  • Sales receipt is required for all returns
BJs 30 Days after the ship date for a refund
  • Full refund for shipping and handling costs for defective, damaged or mis-shipped Items
  • For all other items, shipping and handling costs will not be refunded
  • Merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee.
  • Earrings cannot be returned unless unless defective or mis-shipped
  • No personalized jewelry may be returned

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