|Online store name ||Return Policy time frame and condition ||Exceptions |
|Anytime no time frame ||None in jewelry or loose stones|
|30 days |
- Damaged goods will not be returned
- Return only in original packaging
- Altered or re-sized by 3rd party goods
- Engraved goods other than wedding rings
|Ice ||Within 30 days : no questions asked full refund for products returned in original state that they were received |
Defective merchandise can be sent for replacement/ repair within 90 days free of charge
- Products which have been modified by another 3rd party jeweler or abused will not be accepted for exchange or refunds.
- After 90 day warranty period repairs are conducted after a basic charge.
- Additional shipping and handling charges for repair or replacement
|Amazon ||30 days for new, unopened items sold by amazon.com collection or target products bought from amazon |
- Products with a value of $75 or more must be returned using a trackable shipping method and items above $500 must also be insured.
- Resized, damaged, or otherwise altered is not accepted
- Jewelry must be returned in new, unworn condition, and undergoes quality checks before return is accepted
- All certificates of authenticity, grading, and appraisal must be returned with your merchandise. A 15% restocking fee will be applied to any items missing their original documentation.
- Products bought from Amazon merchants will have a link on the purchase history giving you an option for your return and the return policy varies for each seller.
|Zales ||30 days |
- If for any reason you are dissatisfied with your purchase, you may return it within 30 days (of the date your order was shipped from our distribution center) for a full refund of the purchase price
- You will lose the shipping & handling, unless you have received a damaged or incorrect item.
- Exchanges must be made within 90 days
|Kay ||60 days return to kay.com or Kay Jewelers |
90 days exchange to Kay jewelers
- Exchanges are not accepted at kay.com.
- Kay.com purchases shipped to a store may only be returned to any Kay Jewelers store location
- Your packing slip must accompany your return
- All returns are subject to inspection by our Quality Assurance team before a refund is processed
|Sams Club ||Anytime for full refund with receipt |
- None in jewelry with the receipt
- Anytime for last selling price with a shopping card but no receipt
|Walmart ||90 Days within receiving product |
- All jewelry may be returned to a Wal-Mart store with a receipt
- Instore exchange is applicable only for an alternate available in the store
- Depending on the reason for return, jewlery above 300$ may be subject to return shipping cost
- For returns or exchanges on all other jewelry purchases: You can either mail the item back using the carrier of your choice or bring it to a Wal-Mart store. Depending on the reason for the return, you may be responsible for paying the return shipping charge.
|Target ||90 days for new, unused, original packaged products |
- Items that have been replaced because they are damaged, defective or incorrect must be returned to a Target.com
- Returns Center, and cannot be returned to a Target store
|Nordstrom ||Anytime no conditions |
- Fine jewelry can be returned to selected Nordstrom stores that have a fine jewelry department
- Packing slip and the credit card used while placing the order will be required for the return
- This return policy is not applicable in Canada
|Mondera ||30 days from the date of shipment |
- Refund is subject to inspection by mondera lab to verify condition of item on receipt
- All original Mondera paperwork must be included with the item in order for refunds to be processed.
- Shipping and handling is NOT refunded
- For a defective order shipping upto $15 may be refunded
- Return Authorization Number is required for all returns
- Badly-packaged or uninsured return packages will not be accepted
- worn, resized, engraved, damaged, or altered in any way will not be accepted for refund or exchange.
- Personalized items are non refundable
- Certified diamonds must accompany original certificates without which a payment of 200$ is charged.
|Tiffany ||30 Days if returned in a saleable condition accompanied by a sales receipt |
- Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days
- Sales receipt is required for all returns
|BJs ||30 Days after the ship date for a refund |
- Full refund for shipping and handling costs for defective, damaged or mis-shipped Items
- For all other items, shipping and handling costs will not be refunded
- Merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee.
- Earrings cannot be returned unless unless defective or mis-shipped
- No personalized jewelry may be returned
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